Smart Home Solutions
Applicable to all InHaus retrofit, retrofit-switch, and smart home automation products sold through authorized channels.
Last updated · February 2026
InHaus Smart Home Private Limited ("InHaus Smart Automation") provides warranty strictly against manufacturing defects in materials and workmanship under normal usage conditions. The warranty period varies by product category (1 Year / 2 Years / 3 Years / 5 Years). The warranty becomes effective from the date mentioned on the valid purchase invoice.
To claim warranty, customers must provide a valid purchase invoice, bill, or cash memo. All products are shipped with a unique serial number. Warranty claims will only be accepted if the serial number is intact, readable, and matches company records. Products without valid identification will not be eligible for warranty.
InHaus products, including retrofit switch modules, are designed to work with supported ecosystems and platforms. However, the company does not guarantee uninterrupted compatibility with third-party applications, cloud services, or ecosystems such as Tuya, Zigbee, Matter, or similar platforms. Any issues arising due to updates, changes, or discontinuation of such third-party services are not covered under warranty.
Warranty does not cover any kind of physical damage including but not limited to breakage, cracks, dents, scratches, or damage caused due to mishandling, dropping, or improper usage. Normal wear and tear over time is also excluded from warranty coverage.
Products are engineered to handle standard voltage fluctuations within acceptable operating limits. However, damage caused due to severe voltage fluctuations, unstable power supply, incorrect wiring, or usage beyond specified electrical limits will void the warranty. Burnt components due to electrical faults are not covered.
Warranty is strictly void in case of exposure to water, liquids, excessive moisture, humidity, fire, heat, corrosion, or dust accumulation. Products must be installed in recommended environmental conditions to maintain warranty validity.
Warranty does not apply to products that have been subjected to misuse, abnormal usage, unauthorized testing, research, experimentation, or modification. Any attempt to alter product design, circuitry, or software outside intended usage will void warranty.
Proper installation by a qualified and trained InHaus-certified professional (or an authorized installation partner) is mandatory. Warranty will not be applicable if the product is incorrectly installed, wired improperly, or used with incompatible devices or systems.
Warranty shall not apply in circumstances beyond the company's control including but not limited to natural disasters such as floods, lightning, earthquakes, fire, or other unforeseen events.
Warranty services are limited to repair or replacement of defective parts/products, at the sole discretion of the company. The company reserves the right to determine whether the product will be repaired or replaced. Replacement products may be new, refurbished, or equivalent models.
In case a product is discontinued or no longer available, the company may offer an alternative or upgraded product. Such replacement may be provided at a special discounted price rather than free replacement.
Warranty does not include on-site service unless explicitly agreed in writing. Customers/dealers are responsible for sending the product to the InHaus service center. Courier, handling, and logistics charges may be applicable.
Warranty will be void if the product has been opened, repaired, or tampered with by unauthorized personnel. Removal, alteration, or damage to the serial number will also result in warranty cancellation.
To initiate a warranty claim, the customer/dealer must contact the authorized InHaus sales representative or service team with product details, issue description, invoice copy, and serial number. The company may request inspection before approving any claim.
All warranty claims are subject to verification by InHaus Smart Home Private Limited. The company reserves the full right to accept or reject any warranty claim based on inspection and internal evaluation. The decision of the company shall be final and binding.
InHaus Smart Home Private Limited · Hyderabad, Telangana, India